NSW Pink Slip ("we", "us") operates nswpinkslip.com.au and provides mobile NSW eSafety Check (pink slip) and pre-purchase vehicle inspection services across Greater Sydney. We take your privacy seriously and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

Contact details: your name, phone, email and inspection address.
Vehicle details: make, model, year, registration and notes you supply.
For pre-purchase inspections: the seller's name, phone and listing URL if provided.
Payment metadata: last four digits of your card, receipt number and Stripe payment reference. We never see or store your full card number.
Technical data: IP address, browser type, and standard server logs when you visit the site.

2. Why we collect it

To schedule, deliver and confirm your inspection.
To lodge pass results electronically with Transport for NSW where required.
To send you the booking confirmation, receipt and (if applicable) the inspection report.
To contact you about changes to your booking or free re-inspection eligibility.
To meet legal, tax and record-keeping obligations.

3. Who we share it with

We only share your information with parties that help us deliver the service:

Transport for NSW — pass/fail results and vehicle identifiers, as required by the eSafety Check scheme.
Stripe — to process your payment securely.
Email delivery providers — to send booking confirmations and reports.
Our authorised inspectors — so they can attend your booking.

We do not sell your data. We do not share it for marketing by third parties.

4. How long we keep it

Booking and inspection records are kept for a minimum of five years to meet NSW inspection record-keeping requirements. Payment records are kept for seven years for tax purposes. You can ask us to delete anything else at any time.

5. Security

All traffic to this site is encrypted with TLS. Payment card data is tokenised by Stripe (PCI-DSS Level 1). Access to booking data is restricted to authorised staff and inspectors.

6. Your rights

You can ask us at any time to:

See a copy of the personal information we hold about you;
Correct anything that's wrong;
Delete records that we are not legally required to keep;
Stop contacting you for anything other than an active booking.

Email nswpinkslip@outlook.com and we'll action requests within 30 days.

7. Cookies

We use only the cookies needed to run the site (session, security, and payment). We do not run ad-tracking or third-party marketing cookies.

8. Complaints

If you're not happy with how we've handled your information, contact us first. If we can't resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Updates

We may update this policy from time to time. The "last updated" date at the top tells you when it last changed.

Privacy Policy