Refund & Cancellation Policy
Last updated · 25 July 2026
Straight answers on cancellations, refunds and re-inspections. If anything here doesn't match your situation, call us on 02 8014 0824 and we'll make it right.
- Free up to 12 hours before
Cancel or reschedule at no cost more than 12 hours before your scheduled inspection.
- Full refund if we can't attend
If we cancel due to weather, traffic, breakdown or staffing issues, you get 100% back or a priority reschedule.
- Free re-inspection within 14 days
Fix a minor fail item and we'll re-inspect it free within 14 days under NSW eSafety Check rules.
- Minor fixes, no extra labour
Simple adjustments or small repairs done on the spot are covered by the inspection fee.
- Pre-purchase clarity
Independent condition report — not a warranty. Refund or reschedule if the vehicle isn't available.
- Refunds in 5–10 business days
Approved refunds go back to your original payment method via Stripe.
1. Cancellations by You
- More than 12 hours before your scheduled inspection: You may cancel or reschedule your booking free of charge and receive a 100% refund.
- Within 12 hours of your scheduled inspection: Cancellations are non-refundable.
- No-show: If our inspector arrives at the agreed location and the vehicle or seller is unavailable, the inspection fee is non-refundable. We will make reasonable attempts to contact you before leaving.
2. Cancellations by Us
If we are unable to attend your booking due to unforeseen circumstances such as severe weather, traffic delays, vehicle breakdown, equipment failure or staffing issues, you may choose either:
- A 100% refund, or
- A priority rescheduled appointment at the next available time.
3. Pink Slip (eSafety Check) Inspections
Payment covers the inspection service, not the inspection outcome.
If your vehicle does not pass its Pink Slip inspection:
- You will receive a clear explanation of any defects that require repair.
- One free re-inspection is available within 14 days, provided the vehicle remains eligible under NSW eSafety Check requirements.
- If the re-inspection is required after the eligible period or NSW regulations require a new inspection, the standard inspection fee will apply.
4. Minor On-the-Spot Repairs
Where possible, our inspector may carry out simple adjustments or minor repairs during the inspection at no additional labour charge to help your vehicle pass.
Examples include:
- Replacing a light bulb (where available)
- Fitting customer-supplied wiper blades
- Minor adjustments
- Securing loose components
If replacement parts are required or the repair is beyond a simple adjustment, we will explain what needs to be repaired before the vehicle can pass.
5. Pre-Purchase Vehicle Inspections
Our pre-purchase inspections provide an independent professional assessment of the vehicle's observable condition at the time of inspection. They are based on the condition of the vehicle during the inspection and are not a warranty or guarantee against future mechanical or electrical issues.
Once the inspection has been completed and the report has been delivered, the inspection fee is non-refundable.
If we are unable to complete the inspection because the seller cancels, the vehicle is unavailable, or access to the vehicle is refused before the inspection begins, you may choose either a full refund or to reschedule your booking.
6. Refunds
Approved refunds will be processed to the original payment method used when making the booking.
Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
7. Customer Support & Disputes
If you have any concerns about our service, we encourage you to contact us first so we can resolve the matter promptly and fairly.
Phone: (02) 8014 0824
Email: nswpinkslip@outlook.com
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Cancel free more than 12 hours out. If we can't attend, you get 100% back or priority rescheduling. Fail a minor item and fix it — we'll re-inspect free within 14 days. Refunds go back to your original payment method.